Frequently Asked Questions

Masks are no longer required to enter our buildings.

If you or your family members are experiencing symptoms of COVID-19 or recently tested positive for COVID-19, please do not visit our locations.

You may return items inside our locations during open hours or through our exterior Returns that are open 24/7. Visit our Locations page for addresses.

Ohio residents may apply for a library card in person or online. You’ll immediately receive a web only library card number, which can be used to access digital material and reserve items. To borrow physical items, you’ll need a physical library card. To get one, bring your photo ID to one of our 23 locations and ask a staff member for help.

Yes, you can use your library card to check out materials and access services at libraries throughout central Ohio without having multiple library cards.

Participating libraries include:

  • Bexley Public Library
  • Columbus Metropolitan Library
  • Delaware County District Library
  • Fairfield County District Library
  • Grandview Heights Public Library
  • Granville Public Library
  • Marysville Public Library
  • Pickaway County Library
  • Pickerington Public Library
  • Plain City Public Library
  • Southwest Public Libraries
  • Upper Arlington Public Library
  • Wagnalls Memorial Library
  • Worthington Libraries

Services and programs vary, so check with each library before you go.

Loan periods:

  • Books: 21 days
  • Magazines and other print materials: 7 days
  • Fiction DVDs and Blu-rays: 7 days
  • Nonfiction DVDs and Blu-rays: 14 days
  • Audiobooks: 21 days
  • Music: 14 days
  • Video games: 7 days

Borrowing limits:

  • Books, magazines and other print materials: 50 items combined
  • DVDs and Blu-rays: 20 items
  • Audiobooks and music: 30 items combined
  • Video games: 2 items

Fines on materials: CML no longer charges fines for overdue materials, but there are still charges for lost or damaged materials.

You can pay fees the following ways:

  • At any library location by cash, check, credit or debit card
  • Online with a major credit or debit card: go to My Account and have your library card number and PIN handy
  • By mail (please allow additional time): send check with library card number noted to: Columbus Metropolitan Library, Attention: Circulation, 96 S. Grant Ave., Columbus, OH 43215

Please visit any library location for a replacement card or contact us to have your card blocked. You are responsible for all items checked out on your card, so please report any issues as soon as possible. There is no charge for replacing your card.

Please visit any library location or Contact Us.

Library Card PINs are 4 digits long. The PIN defaults to the last 4 numbers of the phone number associated with your account. You may have also opted to reset your PIN to a 4-digit number of your choosing. If you have registered for an account through our website, you can use the Forgot your PIN? link to be emailed a link to reset it.

Staff at any location can update your contact information when you show your picture ID.  Contact Us if your library card number is available.

Hours vary between locations. Visit Locations for hours and holiday closings.

Visit eContent for help using our digital materials.

Visit Library Services for information.

CML does not provide notary services. We recommend checking with your bank/credit union.

CML does not offer exam proctoring services.

Learn more about the features of our meeting and study rooms, find availability and book online here: Reserve a Room.

You can also view and cancel existing reservations here: Manage Reservations.

For questions, Contact Us.

We appreciate your interest in working for the library. We are unable to respond to inquiries about specific applications. If you have technical difficulties applying, please contact us.

For the latest information about donations, please visit the Friends of the Library.

Please visit our Volunteer page for more information about volunteering.

Due to the volume of newspapers and magazines, and number of requests, the library cannot save these items for individuals. However, you can check with your neighborhood location for possible exceptions.

Please fill out this form for your program to be considered.

If you would like to donate a copy of your book for consideration for our collection, you may take a copy to any CML location and ask a staff member to send it to our Collection Services Department. You may also mail a copy to: Columbus Metropolitan Library Collection Services, Attention: Selection Team, 400 W. Johnstown Rd., Suite 100, Gahanna, OH 43230. Due to the number of books we receive, items that are not added to the collection will not be returned, but will be donated to the Friends of the Library.

If you do not wish to send a book or would like more information about our criteria, you can email us. If describing your book, please include the title, publisher, ISBN, date of publication and the intended audience for the book, in addition to any other pertinent information.

For author visits, please contact us.

Still need help?

Visit Contact Us for more ways to get the answer you need.