How do I get a library card?

Any Ohio resident can get a library card. There are two ways to get one:

  1. In library: complete an application at a designated computer. Bring photo ID with your name and current address. Bring personal mail postmarked within 2 weeks to accompany a photo ID without current address.  
  2. Online: complete the Library Card Application. Your card will be mailed to you.

A parent or guardian, with photo ID as described above, must sign the application for minors (ages 17 and under). If child is not present, identification must be shown for the child, such as birth certificate, social security card, insurance or welfare card, or most recent report card.


What are the loan periods, borrowing limits and fines for materials?

Loan Periods:

  • Books: 21 days
  • Magazines and Other Print Materials: 7 days
  • Fiction DVDs: 7 days
  • Nonfiction DVDs: 14 days
  • Audio Books: 21 days
  • Music: 14 days

Borrowing Limits:

  • Books, Magazines and Other Print Materials: 50 items
  • DVDs and Videos: 10 items
  • Audio Books and Music: 30 items combined

Fines on Materials:

  • Books, DVDs, Magazines and Audio: 20 cents per day
  • Childrens and Teens' Books, DVDs, Magazines and Audio: 10 cents per day
  • You can no longer borrow library items when fines reach $10.01.

How do I request library materials?

Click the "Place Request" link in our catalog and follow the on-screen instructions. You can request up to 35 items: 5 movie titles and 30 other formats combined. Print items not found in our catalog may be requested using Interlibrary Loan. You can also call us at (614) 645-2275 and we will place up to 5 requests for you. 


How do I renew materials?

The library makes renewing easy. We automatically renew your eligible* books, CDs and DVDs.

Sign up for email account reminders, and we'll let you know what we could renew and the new due date. You can sign up through My Account or at your local library. You can also check My Account anytime for due dates and the number of renewals currently available for each item. 

*Items will not be renewed if:

  • Another customer places a request on that item.
  • The item has reached its maximum number of renewals (10 for CML items; other library systems' items may vary).
  • Fines on the account have reached $10.01.
  • Your account activity has been blocked.
  • The item is an eBook.

Not all material can be automatically renewed. Sign up for email reminders to receive important account updates, and ask your local library if you need help. 

To renew items yourself, 24 hours a day, use My Account or call (614) 645-2275 and select option 1 for our automated service. Have your library card number and PIN handy.

 


How can I pay library fines?

You can pay fines the following ways:

  • At any library location by cash, check, credit or debit card
  • Online with a major credit card: go to My Account and have your library card number and PIN handy
  • By phone with a credit or debit card: call (614) 645-2275 and speak with a library staff member
  • By mail: send check with library card number noted to: Columbus Metropolitan Library, Attention: Circulation, 96 S. Grant Ave., Columbus, OH 43215

How do I pay for lost or damaged items?

Pay for lost or damaged items by calling (614) 645-2275 or by visiting any library location.


What if my card is lost or stolen or I need to change my contact information?

You can report a lost/stolen card and update your contact information on My Account. You can also call (614) 645-2275. You are responsible for all items checked out on your card, so please report changes as soon as possible. There is no charge for replacing your card.


How can I be notified of the status of my requested or checked out items?

Log into My Account and go to Account Settings to select your preferred contact method:

  • Email*
  • Text Message through mobile provider
  • Phone Call

*Don't miss emails from us: add notices@columbuslibrary.org to your Approved Senders list, check your Spam Folder if you aren't receiving notices, and keep your email address up-to-date in My Account.


What are the library's hours?

Hours vary between locations. Visit our Locations page for hours and holiday closings.


What computer services does the library offer?

All of our locations have computers and printers for customers to use if they have a valid library card. Customers may have an unlimited number of computer sessions each day if no one else is waiting. Guest access of 1 session per day is available to out-of-town visitors who have proper identification.

Printers cost 10¢ per page for black & white and 50¢ per page for color.

Call (614) 645-2275 for more information.


What special services does the library offer to teachers?

We offer an Educator Card for anyone who shows proof they teach in a K-12 school or licensed childcare center. The Educator Card allows you to borrow Teacher Collections and other materials for your classroom without using your personal card. Call (614) 645-2275 for more information.


How do I find and download eBooks and other digital materials from the library?

Use your library card to download eBooks, audiobooks, magazines, music and videos for FREE.

Finding Digital Formats:

There are 2 ways to find the library's digital materials:

  1. Search directly in our online catalog and use the menu on the left to filter by desired digital format.
  2. Select eBooks from the top bar of our site and click on one of our 3 digital collections:

Downloading:

For step-by-step downloading instructions for popular eReaders and portable devices, select eBooks from the top bar of our site

To find out if a digital format is compatible with your device, view this list. We offer several different formats, but system and software requirements vary so please check the manufacturer's specifications. 

If you need more help, call us at (614) 645-2275.


What if I didn't find the answer to my question here?

Call us at (614) 645-2275 or visit our Contact Us page for more ways to contact the library.