Why are some of my items being renewed automatically?

We've introduced a new feature to make renewing items more convenient for you. Any library item checked out at a CML location will be automatically renewed at the end of its lending period.  

There are a few exceptions. Items will not be renewed if:

• another customer places a reserve on that item

• the item has reached its maximum number of renewals (10 for CML items)

• your account has accrued $10.01 or more in fines

This applies only to non-digital items, such as books, CDs and DVDs - not eBooks.

You will not be notified that your item has been automatically renewed. Please check My Account for due dates and update your email address to receive the final notification of items due.

What are the definitions of status terms under My Account?

The definition of status terms under My Account are as follows:

  • Requested: You have requested a hold on an item.
  • Active: The hold appears on the list for us to find.
  • Shipped: Your requested item has been pulled from the shelf, scanned, and will be sent to your requested location for pick up.
  • Held: Your item has been placed on the shelf for pick up.
  • Expired: If a hold is not picked up within the specified period of time, the status automatically changes to expired. Expired holds can be reactivated.
  • Unclaimed: If you don't pick up the held item within the specified amount of time, the hold status will change automatically to unclaimed.
  • Cancelled: You or a staff member has cancelled a hold. Also, when an item was unclaimed or not picked up. Cancelled requests can be reactivated.
  • Suspended: Hold has an activation date in the future. The future date has been set by you through My Account (similar to Vacation Holds).
How can I be notified of the status of my requested or checked out items?

Go to My Account and Account Settings in our catalog. You can indicate your preference for:

  • Email, which will come from notices@columbuslibrary.org. Please add to your Approved Senders list in your email account settings, and check your Spam Folder if you aren't receiving them.
  • Text Message through mobile provider
  • Phone Number
How do I get a library card?

Any Ohio resident can get a library card. There are two ways to get one:

  1. In the library: complete an application. Be sure to have a picture ID with your name and current address.
  2. Online: complete the Library Card Application. Your card will be mailed to you.

A parent or guardian must sign the application for minors (ages 17 and under).

What are the loan periods, borrowing limits and fines for materials?

Loan Periods (as of Oct. 1, 2012):

  • Books: 21 days
  • Magazines and Other Print Materials: 7 days
  • Fiction DVDs: 7 days
  • Nonfiction DVDs: 14 days
  • Audio Books: 21 days
  • Music: 14 days

Borrowing Limits (as of Oct. 1, 2012):

  • Books, Magazines and Other Print Materials: 50 items
  • DVDs and Videos: 10 items
  • Audio Books and Music: 30 items combined

Fines on Materials (as of Oct. 1, 2012):

  • Books, DVDs, Magazines and Audio: 20 cents per day
  • Childrens and Teens' Books, DVDs, Magazines and Audio: 10 cents per day
  • You can no longer borrow library items when fines reach $10.01.
How can I reserve or renew materials?

Click the "Reserve" link on our catalog and follow the on-screen instructions. You can reserve 35 items: 5 movie titles and 30 other formats.

Renew online using My Account, in person at our locations or over the phone. CML materials can be renewed 10 times. The number of renewals for eBooks and other library systems' materials may vary. You can’t renew items if there are other customer reserves, you have fines more than $10.01, you have materials more than 21 days overdue or your card is blocked. Check My Account to view number of renewals currently available for each item.

You can renew materials 24 hours a day by calling (614) 645-2275. Select option one (1) for our automated service. Have your library card number and PIN handy.

How can I pay library fines?

You can pay fines the following ways:

  • At any library location by cash, check, credit or debit card
  • Online using any major credit card. Go to My Account and have your library card number and PIN handy
  • By phone with a credit or debit card-call (614) 645-2275 and speak with a library staff member
  • By mail—send check with library card number to:
    Columbus Metropolitan Library
    Attention: Circulation
    96 S. Grant Ave.
    Columbus, OH 43215
How do I pay for lost or damaged items?

Pay for lost or damaged items by calling (614) 645-2275 or by visiting any library location.

What if my card is lost or stolen or I need to change my contact information?

You can report a lost/stolen card and update your contact information on My Account. You can also call (614) 645-2275. You are responsible for all items checked out on your card, so please report changes as soon as possible. There is no charge for replacing your card.

What computer services does the library offer?

All of our locations have public computers and printers for customers to use. Customers may have an unlimited number of computer sessions each day, and out-of-town visitors can have guest access for one hour a day.

You can print for 10¢ per page for black & white and 50¢ per page for color.

Call (614) 645-2275 for more information.

 

 

 

 

 

What special services does the library offer to teachers?

We offer an Educator Card for anyone who teaches in a K-12 school or licensed childcare center. The Educator Card allows you to borrow Teacher Collections and other materials for your classroom without using your personal card. Call (614) 645-2275 for more information.

What services do you offer to people who are unable to visit the library?

Whether it's bookmobiles visiting schools or lobby stops at retirement communities, we offer a library experience to people who can't get to our branches. Here is more information about our Outreach Services. 

Does the library offer eBooks?

Yes, we offer eBooks in fiction and non-fiction titles for children, teens and adults. You can choose to check titles for 7, 14 or 21 days while 22,000 classic titles can be kept on your device as long as you like.

System and software requirements vary by device so please check the manufacturer's specifications. 

How do I download eBooks, audio books, music or movies from the library?

We have detailed instructions about downloading materials.

How can I find the eBooks the library offers?

Search our regular online catalog by title, author, subject or keyword. Use the menu on the right to choose the "downloadable” format. You can also link to our holdings from our webpage by clicking “Digital Downloads” link to visit our eBook partner, Overdrive.

Are the library’s eBooks compatible with my eReader?

Our eBooks are offered in three different formats so they are very likely to be compatible with your eReader device. Here is the complete list of compatible devices: http://www.overdrive.com/resources/drc/.

Do I have to check my eBooks back in?

No, eBooks automatically return themselves. Currently, eBooks can be renewed one time if there is no one waiting to check it out. You may have up to 10 eBooks checked out at one time.