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Have Questions?

Check here for our most frequently asked questions.

How do I register for a card?

Ohio residents may apply for a library card online or in person. If applying online apply for a library card, a card number will be generated and can be used immediately to access digital materials and reserve items.

If applying in person, a physical card will be provided during the application process.

What are the loan periods, borrowing limits and fines for materials?

Loan periods:

  • Books: 21 days
  • Magazines and other print materials: 7 days
  • Fiction DVDs and Blu-rays: 7 days
  • Nonfiction DVDs and Blu-rays: 14 days
  • Audiobooks: 21 days
  • Music: 14 days
  • Video games: 7 days

Borrowing limits:

  • Books, magazines and other print materials: 50 items combined
  • DVDs and Blu-rays: 20 items
  • Audiobooks and music: 30 items combined
  • Video games: 2 items

Fines on materials: CML no longer charges fines for overdue materials, but there are still charges for lost or damaged materials.

How do I pay for lost or damaged materials?

You can pay fees the following ways:

  • At any library location by cash, check, credit or debit card
  • Online with a major credit or debit card: go to My Account and have your library card number and PIN handy
  • By mail (please allow additional time): send check with library card number noted to: Columbus Metropolitan Library, Attention: Circulation, 96 S. Grant Ave., Columbus, OH 43215
What if I don’t know my card number or PIN or need to change my contact information?

Please visit any library location or Contact Us.

Library Card PINs are 4 digits long. The PIN defaults to the last 4 numbers of the phone number associated with your account. You may have also opted to reset your PIN to a 4-digit number of your choosing. If you have registered for an account through our website, you can use the Forgot your PIN? link to be emailed a link to reset it.

Staff at any location can update your contact information when you show your picture ID.  Contact Us if your library card number is available.

How do I book a meeting or study room?

Learn more about the features of our meeting and study rooms, find availability and book online here: Reserve a Room.

You can also view and cancel existing reservations here: Manage Reservations.

For questions, Contact Us.

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