November 19, 2020

Library to return to Curbside and Walk-Up services only starting Saturday, Nov. 21

COLUMBUS—Columbus Metropolitan Library (CML) will return to Curbside and Walk-Up services ONLY starting this Saturday, Nov. 21. The move comes in response to the joint health advisory issued this week by the City of Columbus and Franklin County, advising residents to leave home only to go to work or school, or for essential needs.

Beginning Saturday, Nov. 21, there will be no public entry into any CML buildings, however Curbside Pickup and Walk-Up services will still be available for customers, as will 24/7 exterior returns. Note: CML’s Marion-Franklin Branch will be closed for all services, including returns.

Click here for details about CML’s Curbside Pickup and Walk-Up services.

CML will continue to follow guidelines provided by local, county and state health officials and the Centers for Disease Control and Prevention (CDC).

Digital library resources remain available 24/7 at columbuslibrary.org, including eBooks, eAudiobooks, magazines, movies and music, plus research and learning tools.

CML has many channels for customers to connect with staff, including:

  • Live Chat: CML’s live chat feature is a convenient way to get help Monday through Thursday from 9 a.m.-7 p.m., Friday and Saturday from 9 a.m.-6 p.m. and Sunday from 1-5 p.m.
  • Phone Lines: CML staff are available at 614-645-2275 to give customers the help they need Monday through Thursday from 9 a.m.-7 p.m., Friday and Saturday from 9 a.m.-6 p.m. and Sunday from 1-5 p.m.
  • School Help: K-12 students, parents and teachers can connect with staff members for Online Homework Help.
  • Reserve an Expert: Customers can book an online, one-on-one appointment to get the help they need.

The safety of customers and staff is a priority for the library. Follow CML on social media (Facebook, Twitter) and check columbuslibrary.org for updates. Additional changes in operation will be shared as this rapidly evolving public health situation continues to unfold.

CML is grateful to its customers, friends, colleagues and supporters who have expressed their concern and understanding during this uncertain time.

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help, Reading Buddies, Summer Reading Challenge and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.

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