April 15, 2020

Library reopens phone lines to serve customers during extended closure

Customers can call 614-645-2275 for information

COLUMBUS—Columbus Metropolitan Library (CML) has reopened its main phone lines at 614-645-2275, as staff members are now able to respond to customers’ questions remotely.

Since CML’s closure in mid-March due to the COVID-19 coronavirus pandemic, library staff have been working to address customers’ questions via email and chat. The reopening of the phone lines provides another major channel for customers to get critical information during the library’s extended closure through at least May 2.

The phone lines are available to customers Monday through Friday from 9 a.m.-6 p.m., while the email and chat features remain open 7 days a week.

CML’s website, columbuslibrary.org, has been transformed into a 24/7 digital library – providing free access to eBooks and eAudiobooks, as well as digital movies, music, magazines and educational and research tools. Additionally, CML’s COVID-19 Coronavirus Response page is a constantly updated hub for information, including:

  • Frequently asked questions
  • Important information about the COVID-19 coronavirus
  • Resources to help our community cope
  • Business resources and volunteer opportunities
  • Online storytime and activities for preschoolers
  • Help for students learning from home
  • eBooks for kids, teens and tweens
  • Family activities to combat cabin fever

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help, Reading Buddies, Summer Reading Challenge and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.

CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. CML was also named 2010 Library of the Year by Library Journal.