April 21, 2020

Library offers customers opportunity to ‘Reserve an Expert’ during closure

COLUMBUS—Columbus Metropolitan Library (CML) is now offering, through its Contact Us page, the opportunity for customers to “Reserve an Expert” during its extended closure.

Through this new feature, customers can book an online, one-on-one virtual appointment with a CML librarian to get help with genealogy, local history, business information, searching for a job or downloading digital content.

Customers can either select their own appointment time or work with a CML staff member via email, chat or phone to schedule. Customers will have to enter their library card number to schedule directly from the Reserve an Expert link. However, CML staff members can schedule appointments for non-cardholders who reach out via call or chat. Signing up for a CML library card remains free and easy.

Visit CML’s new and frequently updated COVID-19 Coronavirus Response web page for information on everything from foodbanks, internet service providers, volunteer opportunities, home learning options for the whole family and much more.

All locations remain closed through at least May 2 due to the COVID-19 coronavirus pandemic.

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help, Reading Buddies, Summer Reading Challenge and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.

CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. CML was also named 2010 Library of the Year by Library Journal.