February 4, 2019

Library hires Public Services Director

Jennifer Baumann


COLUMBUS—Columbus Metropolitan Library (CML) has hired Jennifer Baumann as Public Services Director. Baumann has served as interim Public Services Director since October.

As one of CML’s four Public Services Directors, Baumann will report to the library’s Chief Customer Experience Officer (CXO), be responsible for strategic direction, budget oversight, program coordination and overseeing operations at CML’s Franklinton, Hilliard and Hilltop branches and its Main Library.

“Jennifer has continually demonstrated her passion for librarianship, customer service and the vision of this organization,” said CML CXO Alison Circle.

Baumann has been with CML since 1999. She has served in numerous roles, most recently as Manager of Adult Services at Main Library.

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help, Reading Buddies, Summer Reading Challenge and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.

CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. CML was also named 2010 Library of the Year by Library Journal.