COLUMBUS—Columbus Metropolitan Library (CML) has hired Lowell Burks III as Director of Data Analytics & Insights. He begins his new role today, Sept. 10.
In this new role, Burks will be responsible for tracking library data to help CML better understand customer usage behaviors, trends and changing community demographics. These efforts will influence the library’s strategic initiatives and decision-making. This is a new position at CML.
Burks brings more than 20 years of Information Technology experience, including a mix of analytic and strategic leadership skills. He comes to CML after having served 13 years at Alliance Data, most recently as Senior Manager, Enterprise Reporting.
“Lowell has a proven track record in data analytics,” said CML Chief Customer Experience Officer Alison Circle. “But he also has an accomplished ability to provide insights from that data to enable us to demonstrate our community impact.”
NOTE: Electronic file of Lowell Burks’ headshot is available upon request.
Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help Centers, Reading Buddies, Summer Reading Challenge and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.
CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. CML was also named 2010 Library of the Year by Library Journal.