May 23, 2018

Library CXO Alison Circle elected to governing board of international customer experience association

Alison Circle


COLUMBUS—Alison Circle, Chief Customer Experience Officer (CXO) of Columbus Metropolitan Library (CML), has been elected to serve on the governing board of the Customer Experience Professionals Association (CXPA).

Circle was one of three elected out of 75 nominations globally, making CML the only nonprofit and only public library represented on the governing board. Her term runs through 2019.

Founded in 2011, the Customer Experience Professionals Association is the premier global nonprofit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry and creating a better understanding of the discipline of Customer Experience. Visit for more information.

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help, Reading Buddies, Summer Reading Club and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college and career readiness and employment resources.

CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. CML was also named 2010 Library of the Year by Library Journal.