May 5, 2014

Library introduces new auto-renewal feature to enhance customer service

Borrowed items now renewed automatically

COLUMBUS—Columbus Metropolitan Library (CML) is unveiling a new feature that makes manually renewing books, CDs and DVDs a thing of the past. As of May 1, any non-digital item checked out at a CML location will be renewed automatically at the end of its lending period.

There are a few exceptions. Items won’t be renewed if:

  • Another customer places a reserve on that item
  • The item has reached its maximum number of renewals (10 for CML items)
  • The customer’s account has accrued $10.01 or more in fines

“We are taking customer service to a new level by providing the convenience of auto-renewal,” said CML CEO Patrick Losinski. “Auto-renewal not only makes it easier for our customers to keep items they enjoy, but also minimizes the potential for overdue fines.”

Customers will not be notified that their item has been automatically renewed. They will be alerted with the standard notice, however, when the item is due back.

Items on loan to CML customers from Central Library Consortium (CLC) member libraries are included in this service, but are subject to the renewal policies of the individual library. For example, items from Grandview Heights Public Library can only be renewed three times, rather than CML’s 10 times, because that is Grandview Heights’ policy.

Columbus Metropolitan Library has served the people of Franklin County, Ohio since 1873. With its Main Library and 22 branches, CML is well known for signature services and programs like Homework Help Centers, Reading Buddies, Summer Reading Club and Ready for Kindergarten. The library’s Strategic Plan supports the vision of “a thriving community where wisdom prevails,” which positions CML to respond to areas of urgent need: kids unprepared for kindergarten, third grade reading proficiency, high school graduation, college readiness and employment resources.

CML was named a 2011 National Medal Winner by the Institute for Museum and Library Services for work in community service, the highest honor for libraries and museums. Columbus Metropolitan Library has been rated a 5-Star Library by Library Journal for seven of the eight years the magazine has published its industry ratings.